Privacy Policy

Effective Date: November 9, 2026

Overview

OkFaster ("OkFaster", "we", "us", or "our") operates www.okfaster.com and provides AI automation services for small businesses. This Privacy Policy explains how we collect, use, and protect your information.

Information We Collect

Information You Provide

  • Contact Information: Name, email, phone number, business name, and address when you book an audit or become a client.
  • Business Information: Details about your services, hours, pricing, and operational data needed to configure AI workers.
  • Call Data: For clients using our AI receptionist, we record and transcribe calls to provide summaries and analytics.

Automatically Collected Information

  • Usage Data: Pages visited, time spent, referring URLs, device type, browser type.
  • Cookies: We use cookies for analytics (Google Analytics, Meta Pixel) to understand site performance and visitor behavior.
  • IP Address: Collected for security and approximate geolocation (to verify service area eligibility).

How We Use Your Information

We use collected information to:

  • Provide and improve our AI automation services
  • Schedule and conduct leak audits
  • Configure AI receptionists, microsites, and dashboards
  • Send service updates, summaries, and alerts (e.g., SMS after a call)
  • Analyze site traffic and marketing effectiveness
  • Comply with legal obligations

Data Sharing and Third Parties

We do not sell your personal information. We share data with:

  • Service Providers: Retell AI (voice), Twilio (SMS), Supabase (database), Google Analytics, Meta Pixel—only as needed to deliver services.
  • Legal Requirements: If required by law, court order, or government request.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets.

Client Data Ownership

When you become an OkFaster client, you own your workspace and all data within it: call recordings, transcripts, lead data, and analytics. If you cancel, you retain access to your workspace and all its contents.

Data Security

We implement industry-standard security measures:

  • HTTPS encryption for all data in transit
  • Database access restricted by role-based permissions (RLS policies)
  • Regular backups and disaster recovery procedures
  • Webhook signature verification to prevent tampering

However, no method of transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

Data Retention

  • Prospect Data: Retained for up to 2 years after last contact or until you request deletion.
  • Client Data: Retained as long as you are a client, plus 1 year after cancellation (for records and potential reactivation). You can request deletion at any time.
  • Call Recordings: Retained indefinitely in your workspace unless you delete them. We recommend keeping recordings for at least 90 days for quality assurance.

Your Rights

You have the right to:

  • Access: Request a copy of your personal data
  • Correction: Update inaccurate or incomplete information
  • Deletion: Request deletion of your data (subject to legal retention requirements)
  • Opt-Out: Unsubscribe from marketing emails or SMS alerts at any time
  • Data Portability: Export your workspace data in standard formats (JSON, CSV)

To exercise these rights, email .

Cookies and Tracking

We use the following cookies and tracking technologies:

  • Google Analytics (GA4): Site usage and traffic analysis (anonymized IP)
  • Meta Pixel: Ad performance and conversion tracking
  • Session Cookies: Keep you logged in to the dashboard

You can disable cookies in your browser settings, but some features may not function properly. To opt out of Google Analytics, use the Google Analytics Opt-out Browser Add-on.

Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from minors. If we learn we have collected such data, we will delete it promptly.

California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to know what personal information is collected and how it is used
  • Right to delete personal information (with exceptions)
  • Right to opt out of the "sale" of personal information (we do not sell data)
  • Right to non-discrimination for exercising your rights

To exercise CCPA rights, email with "CCPA Request" in the subject line.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Effective Date." Continued use of our services after changes constitutes acceptance.

Contact Us

If you have questions about this Privacy Policy or our data practices, contact us:

OkFaster
Email:
Phone:
Website: https://www.okfaster.com